Politique de remboursement
At SHINshop, all products are made to order through our trusted production partner, Printify. Because each item is custom-made specifically for you after an order is placed, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or significantly different from what you ordered, we will gladly provide a replacement or refund.
To qualify, please contact us within 30 days of receiving your order and provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed and approved, we will arrange a replacement or issue a refund at no additional cost.
Size Issues
Please review our size charts carefully before placing an order.
Because all items are printed on demand, we cannot offer refunds or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Changing your mind after purchase
Lost Packages
If your package appears to be lost in transit, please contact us. We will work with our shipping partners to investigate the issue.
Packages marked as delivered by the carrier but reported as missing may not be eligible for a refund. Each case will be reviewed individually.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already entered production or shipped, we may be unable to offer a refund or replacement.
Order Cancellations
Orders can only be canceled before production begins. Since our products are custom-made, orders that have already entered production cannot be canceled or modified.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.
Contact Us
If you have any questions or need assistance with your order, please contact us through our store's contact page or customer support email.
SHINshop
Fashion designed for self-expression, comfort, and everyday confidence.